Healthcare Management Consulting by James B. Ayers, Principal of CGR Management Consultants

The healthcare industry faces many operational challenges related to customer service, productivity, and supply chain management. Healthcare suffers from too long being a “cost plus” industry. The legacy is an industry of fragmented, high cost providers. Managers in such an industry have been rewarded for fundraising, following well-defined rules, and making whatever decisions there are to be made through consensus building. Risk taking and radical changes have been discouraged.

Can the industry benefit from the experience of non-healthcare companies? They can. "Lean" manufacturing and innovations in supply chain management apply well to the business of healthcare. Articles and press releases in this section describe proactive responses managers in this challenged industry might take to survive and thrive. Click on the links below for CGR perspectives on the issues faced for both inpatient and outpatient service providers.

Healthcare Press Releases
Healthcare Articles


James B. Ayers Principal	Healthcare Management